🚚 Canada

1. Shipping Location

We ship to all provinces and territories in Canada.

No international shipping at this time unless stated on the product page.

Orders ship from Ontario, Canada.

All products are sold from in-stock inventory unless otherwise stated as pre-order or backorder. Availability is clearly indicated on each product page.

2. Processing Time

Orders are processed as follows:

• In-stock items: 1–2 business days
• Pre-orders: Ship on or after the official release date listed on the product page

Processing time does not include weekends or holidays.

If there is a delay longer than 72 hours, we will notify you by email.

3. Shipping Services

We ship using reputable Canadian carriers.

Shipping options available at checkout may include:

• Tracked shipping
• Untracked lettermail (singles only)

Carrier selection and service level are determined based on destination, package size, and order value.

4. Tracking

Tracking information is provided for orders shipped using tracked shipping options.

Untracked lettermail does not include tracking or delivery confirmation.
By selecting untracked shipping, you acknowledge and accept the risk of delays, loss, or non-delivery.

5. Shipping Rates

Shipping rates are calculated at checkout based on:

• Destination postal code
• Package weight and dimensions
• Shipping option selected

All rates are displayed before payment.

6. Free Shipping Offers

Free shipping promotions may be offered from time to time.

Free shipping:

• Applies only to eligible orders
• Excludes oversized or heavy items
• Uses the carrier and service level selected at our discretion

7. Delivery Responsibility

Once an order has been handed off to the carrier, delivery timelines are outside of our control.

We are not responsible for delays caused by weather, service disruptions, labour actions, or peak shipping periods.

Delivery delays do not qualify for refunds.

8. Lost or Stolen Packages

If a package is marked “Delivered” but not received, you must:

• Check with neighbours or building management
• Contact the carrier to initiate an investigation

Once an order is marked Delivered, responsibility transfers to the recipient.

We do not issue refunds or replacements for packages confirmed as delivered by the carrier.

Packages lost or stolen after delivery are not eligible for refund or replacement.
Customers are responsible for providing a secure delivery location.

9. Damaged Packages

If your order arrives damaged, you must contact us within 24 hours of delivery.

To be eligible for review, your claim must include:

• Photos of the outer shipping box (all sides)
• Photos of the internal packaging
• Photos of the damaged product
• The shipping label clearly visible

Claims without complete documentation will not be reviewed.

All damage claims are subject to evaluation. Resolutions may include replacement, partial refund, store credit, or denial, depending on:

• Severity of damage
• Condition of shipping materials
• Carrier handling evidence
• Available inventory

We are not responsible for:

• Minor cosmetic wear to packaging
• Damage caused after delivery
• Claims submitted outside the 24-hour window

10. Address Errors

Customers are responsible for entering accurate shipping information at checkout.

If an order has not yet shipped, we may be able to update the address upon request.

If an order has already shipped:

• The package may be returned to us by the carrier
• A reshipping fee may apply

11. Local Pickup

Local pickup is strictly available by appointment only. Pickup details will be provided after order confirmation. Customers must wait for pickup confirmation before arriving.

Orders must be picked up within 48 hours of confirmation unless otherwise agreed. Orders not collected within this window may be cancelled and refunded at our discretion. Cancellation fees may apply depending on the original payment method, to cover non-refundable payment processing fees where applicable. Any applicable fee will be deducted from the refund amount.

Customers must present their order confirmation at pickup.

Repeated no-shows may result in pickup privileges being revoked.

Pickup orders cannot be partially fulfilled. If pickup cannot be completed, the order may be converted to shipping at the customer’s expense.

12. Contact

For shipping-related inquiries, email us at:
contact@horocards.ca